<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Jackson CX Labs]]></title><description><![CDATA[Human‑first CX consultancy uncovering real customer experience, diagnosing what drives outcomes, and delivering practical, lasting improvement.]]></description><link>https://www.jacksoncxlabs.com/blog</link><generator>RSS for Node</generator><lastBuildDate>Mon, 27 Jul 2026 12:12:46 GMT</lastBuildDate><atom:link href="https://www.jacksoncxlabs.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[That's great... But what about the customer?]]></title><description><![CDATA[I spend a fair amount of time on LinkedIn having a nose around to see what's happening in the world, it's an interesting place. Every day there are posts about achievements, promotions, certifications, conferences attended and new frameworks learned. People are excited about what they've accomplished and rightly so. Learning new skills, gaining fresh perspectives and celebrating success should be encouraged. That's great... But what about the customer? What always strikes me though is how...]]></description><link>https://www.jacksoncxlabs.com/that-s-great-but-what-about-the-customer</link><guid isPermaLink="false">6a66593f35380d3132b5b57b</guid><pubDate>Sun, 26 Jul 2026 19:00:17 GMT</pubDate><dc:creator>Adrian Jackson</dc:creator></item></channel></rss>